Frequently Asked Questions
Refund Policy
Q: What is your refund policy?
A: All purchases are final and non-refundable. However, refunds may be considered at our sole discretion. To request a refund, please contact us at info@untamedrx.com.
Cancellation Policy
Q: How can I cancel my subscription?
A: There are two ways to cancel your subscription:
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Self-Cancel (Recommended): Cancel directly through your account settings
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Email Request: Send your cancellation request to info@untamedrx.com
Troubleshooting & Account Setup
Q: How do I sign up and get started?
A: Follow these simple steps:
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Click on our subscription link and choose your preferred plan (monthly or annually)
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Create your account
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You'll receive an SMS with a link to complete our fitness questionnaire
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Note: If you didn't provide a cell phone number, check your Welcome Email for the questionnaire link
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Complete the questionnaire to receive your tailored fitness and nutrition program
Q: I haven't received the questionnaire link. What should I do?
A: If you didn't provide a cell phone number during signup, please check your email inbox (including spam folder) for our Welcome Email containing the questionnaire link.